Copy of a recent email to I have sent to Appliance Parts Direct
Thank you for the refund.
I can only say that I wish that I had a response a lot quicker as it has put me off using your company again.
It does cost a lot to return £7.81 as you have to return to Tipperary.
It would have cost me over £11 to return it recorded delivery.
I cannot fault you if there are no problems as I have used you in the past but customer service seems to be a bit lacking if there are ; I had to make two phone calls. The first I was told I would have a return call within an hour but there was nothing not even an email to say what was happening. My second phone did result in an immediate reaction but I don't know if this was because I had mentioned that I had seen negative feedback from another customer on "Gadget Speak". I also had sent two emails but no response at all.
As I have said I am disappointed that I had to wait until 29 May after I had returned the item on 2 May and had to be the one to push for a refund and had no confirmation that you had received the item back.