I am confused! (Not a rare sutuation) I ordered an update for my Video Editing software Studio 10.7 to upgrade it to the, just released, Studio 11 Ultimate. Now I know that the software is on back order but, two days ago, I received an e-mail saying that the part of the upgrade to take me from Studio 11 Plus to Studio 11 Ultimate, was on its way. Great!. I then received an e-mail saying that it was not. OH! So I tried to contact the company to see what was happening. I received this reply:-
If you received an email message stating that your pre-order is on
backorder after the order was placed, we apologize. The order that was
placed is a pre-order for this product. Your order will be fulfilled
when we receive the product. Rest assured that we will not charge your
credit card until the product is released and ships.
Our warehouse will be receiving a shipment of this product when it is
released, and will be fulfilling orders upon arrival. You will receive
an email notification when your order is actually shipped (unless you
are notified otherwise).
Am I any the wiser? I'm not sure. (Answers on a postcard please)
Since then, it has not got much better. I have been told that the software, that was not coming, is now on its way. However the package that will lift me from Studio 10.7 to Studio 11 is still on back order.
Has anyone else had difficulty with the Pinnacle ordering system? I think they use a distributor called Digitalriver to post out the software but, as yet, I can't find a method to track my order.
Can anyone help?