Hi, sometimes it's because there's a general problem with the entire Funkeys system it will say that the engineers are working on the portals.  Usually if you try the next day it works o.k.  I think in your case you may need to download additional updates before the new Chat/Multiplayer Funkey will work.  You can happily play Funkeys off-line but to keep it up to date every so often you need to allow the program access to the internet so it can search for the latest updates.  It will say Searching Terrapinia then once it's found new stuff it may take up to an hour to download it although it allows you to play Funkjong and Museum Mayhem while you're waiting.  We have both Chat and Multiplayer Funkeys so let me know the name of yours and I can tell you what it does.  If your computer already has access to the internet and doesn't find any downloads when you try to play I suggest you go and check the Funkeys Forum at thespeakeasy.com - they have people who've been playing for years now and seem to know everything.  Good luck.  CBeebies