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Support from Brother - When needed!

Support from Brother - When needed!

You only find out how good a supplier is when things go wrong and have to be put right. The service that Iíve had from Brother to deal with problems caused by a faulty laser printer toner cartridge was exemplary but what are the underlying issues.

In the middle of printing a number of copies of a 24 page document, the printer flagged that it was out of toner. It was a straightforward task to replace the toner cartridge and continue printing. Unfortunately, after just a few pages, the paper jammed and, when I cleared the jam, there seemed to be a large amount of toner around. After several unsuccessful attempts to resolve the problem, I phoned Brother Service. (My only complaint that it was an 0844 number and not a geographic one.