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Soleful Shopping On-line – www.rubbersole.co.uk 

I'm into reviewing on-line shopping experiences and I'm into quality. What a pleasure to find a website that offers both a swish experience and the best shoes in town. Check out www.rubbersole.co.uk.

rubbersole geranium mud wht

It's nice to come across an original and easy to use shopping website that sells high quality products. If you've been looking for a shoe shop, accessible from your laptop, that will sort through a range of trendy international designer shoes of your size, and will dispatch the same day when you order before 4pm Monday – Friday, with no delivery charge if they are available from the UK, then you'll do well to look at www.rubbersole.co.uk. The company was set up by Pablo Barclay in 2004 when he spotted a gap in the market for on-line fashionable designer shoes. Starting with an investment of just £600, Pablo has built Rubbersole into a multi-million operation that sells a pair of shoes on-line every 2 minutes.

I was more than pleased when I tried out the Rubbersole experience. I've never tried to buy shoes on-line.  I've always been dismayed at just how difficult it is to find gorgeous shoes that at the best of times - even in-store. However, when I came across the Rubbersole website – the range was so enticing I was more than happy to give it a go.  I was surprised to find that shopping for shoes on line is really quite a nice experience.  You can see a vast range before your eyes - and you won't have to deal with the sour faced puss who has made you wait 15 minutes with a yellow ticket in your hand, only to here "I'm sorry we don't have that style in your size".

The fab www.rubbersole.co.uk website gives you the opportunity to sort the available shoes by product type (eg trainers, crocs, sandals, boots), by manufacturer, by price and by shoe size. No having to hunt backwards and forwards between catalogue pages. So when you've decided, for example, that you want a Size 5 trainer, for between £30 and £50, from any listed brand,s your selection pops up with a thumbnail picture so you can compare the look of each product side by side.

It's very much a designer label site with brand names including Doc Martins, Calvin Klien, Hummel, Crocs, Converse, Iron Fist and Vans. It's a shop for those who like their feet to make a statement. You don't have to be too rich to shop here though. Prices start from just under £8 for a Cariris Flip Flop, although you can go mad and spend as much as £249.99 on an oiled leather, boot of the moment, the UGG Australia. Then there's a whole range of stuff in between.

Rubbersole.co.uk are the biggest on-line retailer of shoes in the UK and promise a same day dispatch of shoes for UK deliveries. They stock a wide range of international designer brands – and boy are they lovely. I chose a pair of pink trainers with brown detail from German label Hummel. Many of the shoes on Rubbersole are free next day delivery. However, when they are sent from abroad it takes around 5-10 days with a postal charge of £7 from Europe and £10 from international locations. My Hummel boots took about a week to arrive from Germany - a reasonable wait - and well worth it. They arrived well packaged and were as lovely as I anticipated them being.

Because it's a UK shop with an international range of brands, there's a handy foot size conversion chart. However, you probably won't need this, as the search engine works by UK size.

I understand Rubbersole's owner loves seeing shoes on other people and owns over 100 pairs himself (watch out Carrie Bradshaw). I'm sure he'd approve of me sitting here proudly wearing my pink and brown Hummel's - very comfy they are too. No more fear of buying shoes on-line for me. Now all I have to do is keep my teenage daughters away from them!

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Rating:

Comment by Tom, Sep 5, 2012 21:26

Like many of these people, I wish I had read this page first.

I placed an order and when I got the confirmation I saw that I had managed to order the wrong colour Converse High Tops. I only do black and was confused but it must have been my fault so I cancelled and rang the next day to confirm that all was well before I placed another order. The money was refunded immediately.
I placed order two taking great care to get the right thing and printed off a copy of the page so that I could check later. The parcel arrived fairly quickly and upon opening contained low tops. While ringing to complain to a very helpful woman I realised that the box was correct but only the contents were wrong. Money refunded, returns label provided and off they went.
I placed order number three and was astounded to find the contents exactly as for order two. Box says high tops, box contains low tops. I rang, I spoke to a less than helpful bloke who said they must have a problem in the warehouse and that if I order again I'll probably get the same thing. I ask if he is telling me I had better go and buy from the high street then? Yeah, I guess..
This was a month and a half ago, I have not yet received my money back although they have allocated a voucher for the full value. They have not responded to my emails since I told them that this was not acceptable and that I want my money back.
Oh, and now I get emails from Spartoo to the address that I gave Rubbersole.

I would not recommend these folks to a friend, I refuse to buy from anyone associated with them.

I have had some lovely online shopping experiences. This was not one of them.
Rating:

Comment by Eve22, May 23, 2011 15:22

I wish I had read the other comments before ordering!

The site is all very easy and lovely and looks professional.

I liked their "free next day delivery" (if ordered before 4 p.m.)  promise and ordered a pair of shoes. The next day came and there were no shoes. The website does not give any contact telephone numbers and my 5 attempts at e-mail communication brought no results. The parcel tracking system kept saying "item not recognized".
The shoes eventually arrived on the third day.
It was the wrong size.
If only I could contact somebody out there at rubbersole.co.uk! A touch of human communication - uh, any communication - would have made things much easier!

I am back to Amazon now.
Rating:

Comment by scott, Nov 30, 2010 12:16

I have just submitted an order via 'Rubbersole.co.uk', but wish I had read these posts first. The online order system is atrocious: I simply do not know if they have received my order, or whether my payment details have been securely stored - process just ended abruptly with no explanation. I've submitted an email to same "helpdesk" (no working telephone number provided). I am highly dubious of rubbersole, and their site smacks of "phishing". Highly frustrating experience, and worse, fear my CC details have been stolen.
Rating:

Comment by Woopwoo100, Sep 27, 2010 11:49

I ordered 3 items and have only received 2. The contact tab and the returns tab on the website do not work.
I found an email address elsewhere - 'customerservice@rubbersole.co.uk'- but have had no reply.
The tracker works and says the whole order has been delivered!
I would like to know whether I am going to receive the remaining item or a refund. I would also like to return one of the items I did receive but as the returns tab does not work am unable to, plus I would be very reluctant under the circumstances as I feel there is no guarantee that I would be credited!
There was no paperwork in the parcel I did receive so there is no help there either.
Rating:

Comment by Stu Campbell, Oct 29, 2009 8:57

Hello Charlotte, my name is Stu Campbell and I run a company called Fire PR. We represent Rubbersole.co.uk and I'm sorry to see that you've not had the best experience. If you could email me directly with your full name and a reference number for your order (presume you have the emails too) - then I can get someone to look into this for you. My email is stu@fire-pr.com. I look forward to your correspondence.

Best regards,
Stu Campbell
(Fire PR, on behalf of Rubbersole.co.uk)
Rating:

Comment by Charlotte, Oct 24, 2009 19:00

rubbersole.co.uk does not do what it promises to. after ordering a pair of shoes in september and not receiving anything in the four weeks later, i send one friendly and two not-so friendly emails to rubbersole asking when i'd finally get my shoes, as i had already paid them - no response though. a phonenumber or another contact address wasn't on the website so i got upset and wrote an email i wanted to cancel the order. after sending this email i almost directly got an email back saying they'd cancelled the order and would refund the money. why so quickly all of the sudden?? I was pretty angry with this company as i still needed a pair of shoes after all these weeks of waiting for practically nothing.
i've read on the internet that more costumers had bad experiences shopping at rubbersole.co.uk so i wouldn't be reccomending this to anyone but people who like waiting and wearing worn-out sneakers.

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OverallSoleful Shopping On-line %96 www.rubbersole.co.uk rated 80 out of 100

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